As an abuse desk analyst one of the biggest things that annoys me is the most is, the amount of information provided. Quite often someone sends an email to abuse@, we see that the complaining party will send more information than needed, or there won’t be enough information.
What We Need
* For Spam
- Header
- Body
* For Security Issues
- Evidence (preferably more than one line)
What We Do Not Need
- Copy of the WHOIS output of our IP address
- Useless commentary
- Complaints that do not provide us with any information at all.
Quite often we will receive emails that will be similar to “You and Your ‘explicative’ customer are spammers”, and that is it. So remember when you want to get spam to stop coming to you and you are complaining to the ISP make sure that you provide enough information, and make sure you do not provide more than what is needed.