Complaint Commentary Wednesday: 1

Posted by Eaglehawk on 25 Jun 2008 | Tagged as: Compalints

Hey, smarter among smartests,

Why are you sending e-mails to a FAKE SENDER’S ADDRESS?

Why don’t you set up a REAL ANTISPAM system?

I am thinking on simply clicking your dumb link to permit all the spamers around the world to send you spams using my address.

Please, turn off your computers and let Internet to live in peace.

(Name Removed)
Attorney of (removed)

Announcing Complaint Commentary Wednesday

Posted by Eaglehawk on 25 Jun 2008 | Tagged as: Meta

I will be starting on Wednesdays, posting funny or stupid complaint commentary. this will only be the wording sent along with the complaint and not the actual spam. Nor will it include the complaint’s information.

Policy Enforcement Vs. Sales

Posted by Eaglehawk on 21 Jun 2008 | Tagged as: Policy Enforcement, Sales

In some companies, this is what happens.


http://view.break.com/521743 - Watch more free videos

Unsubscribes

Posted by Eaglehawk on 06 Jun 2008 | Tagged as: Spam

So in reading my normal blogs. I came across a post about someone that is having similar experiences that I am. Back in 1999 I signed up for classmates.com. Well Laura talks about another blogger that is having trouble getting unsubscribed. I recently put their sending IPs from even reaching my MTA. I tried and tried several times to get them to remove me from their list which was never done. Thought I was the only one having the problems.

Update 2008-06-25: I have now blocked all their sending IPs as it appears that I missed some.

Block List Fun

Posted by Eaglehawk on 31 Mar 2008 | Tagged as: DNSBL, Spam

Admin1: good god.. it only took sorbs a month to remove a listing..
Admin2: I like their speedy service
Admin2: that’s why I choose sorbs for all of my blocking needs!

Law Suits Here, Law Suits There

Posted by Eaglehawk on 25 Jan 2008 | Tagged as: Law, Spam

Three law suits of note in the spam world, have had things happen, or have been filed.

These should prove to be interesting atleast the e360Insight ones.

A Wee Bit Late

Posted by Eaglehawk on 17 Jan 2008 | Tagged as: Spam

I think they are just a little late with this one.  This was an actual spam I received.

From: X-mas sale <x>
To: <x>
Subject: *****SPAM***** *****SPAM***** X-mas presents for you and for your friends
Date: Thu, 17 Jan 2008 X:X:X +XXXX
X-Spam-Prev-Subject: *****SPAM***** X-mas presents for you and for your friends

We sure, that you are looking for Christmas presents.

Hurry up! The best presents and huge takes off only in our X-mas shop!

Huge choice of replica watches, bags, pens and many others goods by most popular brands.

Save your time and money. Buy gifts right now and get good sales!

http://domain.removed.tld

By the way All products is High Quality.

Digital Millenium Copyright Act (DMCA) And You!

Posted by mikael on 30 Nov 2007 | Tagged as: How To


This article is to serve 2 purposes:

  • - Enlighten those who are considering sending a valid DMCA Notification to an ISP (or others for that matter)
  • - Encourage those whom have been served with “valid” DMCAs, where the terms are quite broad or misleading, to file a counter-notification.

This article is for discussion, and derived from my opinion/understanding, and should not be considered in any way legal advice.

In order for a DMCA to be considered valid, the following must be present in the document:

  1. A physical or electronic signature of the copyright owner or a person authorized to act on the copyright owner’s behalf (The Claimant)
  2. Identification of the copyrighted work(s) claimed to have been infringed
  3. Identification of the material claimed to infringe the copyright(s), and enough information for the recipient of the notice to locate it
  4. The Claimant’s name, address, and telephone number(s)
  5. A statement that the Claimant has a good faith belief that use of the disputed material is not authorized by the copyright owner or his agent
  6. A statement, under penalty of perjury, that the information in the notification of copyright infringement is accurate and that the Claimant is authorized to act on behalf of the copyright owner.

I’ve seen the DMCA notifications sent out in quite a few ways that all satisfy these requirements; however, in order for the notification to be processed promptly the following should be taken into consideration:

Identification is IMPORTANT
-Provide DIRECT URLs for all pages of copyrighted materials whenever possible
-If a DIRECT URL is not possible, provide detailed directions on arriving at each page in question
-Specify the location on each page where the work(s) can be found.

Make the document easy to parse
-When the recipient includes instructions in their Acceptable Use Policy or Legal pages on DMCA submissions, submit all information in the order that the criteria is listed
-Use editable document formats (the recipient may need to copy/paste some of the information in processing/investigation)
-Date the notification because inevitably you may need to revisit this notification and this can often act as a unique identifier in conjunction with the domain name.


Receiving a Broad/Misleading DMCA?

I’ve witnessed, and have heard of others that feel they have been attacked through exploitation of this law. Luckily, counter-notifications are one opportunity to minimize the abuse. It is in conjunction with possible relief for any damages that may have been caused if the Claimant has submitted this notification with false pretenses.

The criteria of a counter-notification are:

  1. A physical or electronic signature of the subscriber
  2. Identification of the material that has been removed or disabled, and its prior location;
  3. A statement, under penalty of perjury, that the subscriber has a good-faith belief that the material was removed or disabled as a result of a mistake or misidentification;
  4. The subscriber’s name, address, and telephone number(s)
  5. A statement that the subscriber consents to the jurisdiction of federal district court for the judicial district in which the address is located.

At this point the claimant can submit a notice not less than ten, but no more than fourteen business days to notify that a court order to restrain the infringing activity has been filed.

The material must still remain removed or disabled until the fourteen day period is expired; however, it can sometimes result in the material being re-enabled much sooner if the the Claimant indicates that it was in err.

Additionally, the counter-notification will provide further documented evidence should the Claimant decide to claim further damages in court.

It is important that the statement be specific on why the material was disabled as a result of a mistake or misidentification. Include comparison of works, laws that relate, and indicators of what may have caused the misidentification.

Admin Note:
Please note that we are not attorneys, do not take this as legal advice, this is just what we have seen in our experience.  Please seek sound legal advice. 

Comment Spam

Posted by Eaglehawk on 23 Nov 2007 | Tagged as: Compalints, How To

Any one that blogs knows there is a problem. It has also recently increased. On average my other blogs receive 10-20 comment spams per day. I for one and sick and tired of it, as I am sure other bloggers are too. What can be done to stop them? Well report it to the ISP’s. Yes ISP’s will do something about the problem. What do ISP’s want to be able to process your complaint?
1. Copy of the comment.
2. The IP address that the spam originated from.
3. If possible the copy of the apache logs where the spam was posted on your blog.

Most Important For Complaining

Posted by Eaglehawk on 16 Nov 2007 | Tagged as: Compalints, How To

As an abuse desk analyst one of the biggest things that annoys me is the most is, the amount of information provided. Quite often someone sends an email to abuse@, we see that the complaining party will send more information than needed, or there won’t be enough information.
What We Need
* For Spam
- Header
- Body
* For Security Issues
- Evidence (preferably more than one line)
What We Do Not Need
- Copy of the WHOIS output of our IP address
- Useless commentary
- Complaints that do not provide us with any information at all.
Quite often we will receive emails that will be similar to “You and Your ‘explicative’ customer are spammers”, and that is it. So remember when you want to get spam to stop coming to you and you are complaining to the ISP make sure that you provide enough information, and make sure you do not provide more than what is needed.

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